Cris: What do most companies miss when it comes to the learning side of things?
Ken Moore of Anfield: You are in danger of getting me on my soapbox here, but for most companies training is a grudge buy. We joke that when a recession comes along and companies are cutting back, the first things cut are the double Ts -- travel and training. "You can't travel anywhere and we're going to cut training because we think we can get by without it." But the reality is that companies that don't train consistently have poorer performances than companies that do train.
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